Refund policy

Thank you for considering our refund policy. We understand that sometimes a product may not meet your expectations or may not be the right fit for you. Here's our refund policy:

1. We offer refunds for products that have not been used and are returned to us within 5 days after the delivery of the products.

2. To be eligible for a refund, the product must be in its original condition and packaging, and all accessories and documentation must be included.

3. If the product has been used or damaged, we cannot accept a refund.

4. The refund will be issued to the original payment method used for the purchase.

5. Shipping and handling fees are non-refundable.

6. Customised Rugs are non-refundable.

To initiate a refund, please contact our customer support team within the 5-day window after the delivery of the products. We will provide you with instructions on how to return the product and process the refund.

Please note that this refund policy applies only to products purchased directly from our website in Switzerland. If you purchased the product from a third-party seller, please refer to their refund policy.

We are committed to providing you with high-quality products and excellent customer service. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.